Complaints or Suggestions

The practice endeavours to provide a high standard of health care but occasionally things do not go as smoothly as they should and if you have any cause for complaint or any suggestions to make, please either put it in writing to the Practice Manager or ask to make an appointment to see her.

All patients have the right to be registered with a GP, to be offered a health check, to receive emergency care at any time and receive appropriate drugs and medicines, to be referred for a specialist opinion (where appropriate) and to choose whether or not to take part in medical research or student training.  Patients have a responsibility to, where possible, use our service within the resources available, to cancel a pre-booked appointment, not to be violent or display abusive behaviour and to maintain good relations with the practice.  

THE PRACTICE WILL NOT TOLERATE VERBAL AND/OR THREATENING VIOLENT BEHAVIOUR

THE AREA COVERED BY THE PRACTICE IS LIVERPOOL 12 ONLY