NHS Friends and Family Test (FFT)

Last Updated: Thursday, 05 March 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	December	January	February
1 Extremely likely	33	38	38
2 Likely	10	7	6
3 Neither likely or unlikely	1	2	2
4 Unlikely	2	1	1
5 Extremely unlikely	1	2	1
6 Don’t know	1	0	0
Summary Scores
Positive	90%	90%	92%
Negative	6%	6%	4%
Neutral	4%	4%	4%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

• We listened to patients being unhappy with the appointment system and changed it.  This change has proven to be a great success with both patients and our team at the practice

• We constantly value feedback and small changes are made to appointment systems following patient feedback, the access system is fluid within our approach to feedback which benefits both the team and patients